Volkswagen ID.4: Synchronizing a vehicle key

If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button cell battery (→ Vehicle key).

Synchronizing a vehicle key

1. Stand next to the vehicle.

2. Press the button on the vehicle key twice, quickly.

Or:

1. Remove the emergency key (→ Vehicle key).

2. If necessary, remove the cap from the driver's door handle.

3. Press the button on the vehicle key.

4. Unlock the vehicle using the emergency key.

5. Open the driver door.

If the vehicle is equipped with an anti-theft alarm system, the alarm will be triggered immediately (→ Anti-theft alarm system).

6. Switch the ignition on.

To switch on the ignition, an emergency start must be performed. (→ Starting the engine).

This completes the synchronization.

Troubleshooting

Vehicle cannot be locked or unlocked

Remote control is disrupted by objects, poor weather conditions or transmitters on the same frequency band close to the vehicle (e.g. cell phones), as well as by a drained button cell.

The central locking switches off briefly to protect it from overloading.

1. Close the driver door.

Or: Synchronize the vehicle key (→ Vehicle key).

Or: Change the battery cell in the vehicle key (→ Vehicle key).

The indicator light is not blinking

If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the vehicle key must be replaced.

You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Introduction

The function to have your "cell phone as a remote control vehicle key" in connection with the We Connect ID. app is called "Mobile key". This function allows an appropriate cell phone to be used in place of a remote control vehicle key.

You can lock and unlock the vehicle and make the vehicle drive-ready with the activated mobile key. Neither the cell phone nor the vehicle needs to be connected to the Internet for this to work.

The mobile key is an optional vehicle function, which can be selected during vehicle configuration. If the configuration of the vehicle includes the "Mobile key" mount, the vehicle is delivered from the factory with the "Mobile key" function. To be able to use the "Mobile key" function, a We Connect Plus contract must be concluded with Volkswagen and a proof of identity and ownership must be shown upon delivery. Furthermore, a suitable cell phone, on which the We Connect ID. app is installed, and a Volkswagen user account with username and password is required. Then the cell phone can be activated as a mobile key. The cell phone must have an Internet connection for activation.

One cell phone is able to manage the mobile key to multiple different vehicles. Communication between the cell phone and vehicle takes place via Bluetooth.

Depending on the functional status, the primary user can generate further mobile keys and distribute them to authorized third-party users. The requirement for use is that the third-party user has a Volkswagen ID and the We Connect ID. app.

WARNING

Loss or careless or unsupervised use of a cell phone with mobile key function can result in accidents, serious injuries and the vehicle being stolen.

• Always take all conventional vehicle keys or cell phones with an activated mobile key with you when leaving the vehicle.

WARNING

If the primary user revokes the mobile key, it will only remain active for another 24 hours. If, under certain conditions, the mobile key is immediately deleted, it will be immediately disabled once the ignition is switched off.

The vehicle can no longer be moved, locked or unlocked. This may result in the vehicle becoming stranded in traffic, or cause accidents and serious injuries.

• Ensure that the mobile key is active while driving.

Observe potential messages in the We Connect ID. app during the use of mobile keys.

Requirements

• The vehicle is equipped with the "mobile key" function.
• The 12-volt vehicle battery is sufficiently charged.
• A We Connect Plus contract has been concluded with Volkswagen.
• The primary user has provided proof of ownership and proof of identity (→ We Connect).
• A compatible cell phone with activated Bluetooth connection is available.
• The We Connect ID. app is installed on the cell phone and is ready to use. The We Connect ID. app can be downloaded in the Apple Store or Google Play Store.
• A Volkswagen ID user account has been created. A user account can be created at www.connect.volkswagenwe.com or in the We Connect ID. app.
• The vehicle is assigned to the Volkswagen ID user account of the primary user.

Drained cell phones and cell phones with too low a battery charge level cannot carry out the required function.

• Before driving, always ensure that the cell phone is sufficiently charged.
• Charge the cell phone while driving if possible.
• Volkswagen recommends carrying the remote control vehicle key with you.

With the "Mobile key" function, the user can perform neither emergency locking nor emergency opening of the vehicle in the event of a drained 12 V vehicle battery. Likewise, the front passenger's airbag cannot be deactivated with the mobile key. Volkswagen recommends carrying the remote control vehicle key with you.