Volkswagen ID.4: Using a mobile key

Depending on the vehicle equipment, a maximum of eight mobile keys may be used simultaneously per vehicle.

When the primary user provides a mobile key, they are allowing the recipient of the key to access their vehicle and giving them permission to drive it.

The mobile key is automatically updated regularly. An online connection on the cell phone and the vehicle is required to transfer this update to the cell phone and the vehicle.

WARNING

Careless or unintended use of remote control vehicle keys or mobile keys with the vehicle drive-ready can cause crashes and severe injury.

• Always switch off the vehicle's drive system before you leave the vehicle.
• When leaving the vehicle, never leave remote control vehicle keys or a cell phone with an activated mobile key in the vehicle.

NOTICE

If you leave behind the vehicle's remote control vehicle keys or mobile keys in the vehicle when you leave it, this can result in locking malfunctions and in the theft of the vehicle.

• When leaving the vehicle, never leave remote control vehicle keys or a cell phone with an activated mobile key in the vehicle.

For the Bluetooth connection to function properly with Android, authorization for access to the position of the cell phone with the We Connect ID. app is required.

Activating a mobile key

1. Open We Connect ID. app.

2. Log into user account with the Volkswagen ID.

3. If necessary, select your preferred vehicle.

4. Activate mobile key in the app.

Unlocking the vehicle

1. Position the cell phone next to the vehicle.

2. Ensure that Bluetooth is activated on the cell phone.

3. Open We Connect ID. app.

4. Log into user account with the Volkswagen ID.

5. If necessary, select your preferred vehicle.

6. Select the "Mobile key" function.

7. Select the Lock/unlock function.

Activating the vehicle's drive system

1. Put the cell phone into the vehicle.

2. Open We Connect ID. app.

3. Confirm in the app that the user is in the vehicle and is ready to begin driving.

4. Leave the cell phone on the wireless charging shelf while driving.

5. Press the starter button once.

6. Press and hold the brake pedal.

7. Turn the driving mode selector in the D/B or R direction.

A visual and audible signal tells you when the vehicle's drive system is ready for use.

After confirmation in the We Connect ID. app, only a limited time frame is available for making the vehicle drive-ready. If the vehicle cannot be made drive-ready within this time frame, repeat confirmation in the app.

Temporary trip interruption without revoking drive-readiness

The trip can be temporarily interrupted without losing drive-readiness, e.g. in order to open a door.

1. Stop the vehicle.

2. Press on the driving mode selector.

3. Leave the vehicle.

WARNING

The vehicle remains drive-ready for some time and is not locked. This allows unauthorized third parties to obtain access to your vehicle. This could result in vehicle theft, accidents and serious injuries.

• Do not leave your vehicle unattended if the vehicle is still drive-ready.

Locking the vehicle and ending drive-ready mode

1. Stop the vehicle.

2. Press on the driving mode selector.

3. Leave the vehicle.

4. Open We Connect ID. app.

5. Select the Lock/unlock function.

The vehicle can be locked using mobile keys even if another remote control vehicle key is inside the vehicle.

If you lock the vehicle using the mobile key without SAFELOCK, you must deactivate interior monitoring in the Infotainment system. SAFELOCK is not activated for the following locking action. It is not possible to deactivate SAFELOCK retrospectively after locking the vehicle with the mobile key.

Troubleshooting

Message in the Volkswagen Digital Cockpit: "Key not recognized"

• Ensure that you have made the vehicle drive-ready via the We Connect ID. app.
• The cell phone does not contain a valid mobile key or it has expired or has been removed.
• The cell phone is in the vehicle, but has no stable Bluetooth connection to the vehicle.
• The cell phone is no longer in the vehicle and outside the range of the Bluetooth connection.

Message in the We Connect ID. app: "The key has expired"

• The cell phone does not contain a valid mobile key, as the mobile key could not be renewed due to the cell phone having no or an insufficient Internet connection.
• Establish an online connection on the cell phone and start the update of the mobile key.

Can I transfer mobile keys to my new cell phone?

A mobile key already installed on a cell phone can be transferred to a new device by the primary user activating a new mobile key on their new cell phone.

What do I need to watch out for if I reset the primary user cell phone to factory settings?

If the primary user cell phone is reset to factory settings, you can no longer use the cell phone as a mobile key.

Reactivate the mobile key via the We Connect ID. app.

What do I need to watch out for if I buy a vehicle that supports mobile keys?

Ensure that no mobile keys for your vehicle are in circulation by demonstrating proof of ownership and proof of identity at the service partner.

What do I need to watch out for if I buy or sell a vehicle with mobile keys?

Ensure that the vehicle is reset to factory settings.

Introduction

Keyless Access makes it possible to unlock and lock the vehicle without actively using the key. A valid vehicle key must be present within the vicinity of the vehicle to use this function.